Technical support for the NICE IT4WIFI Wi-Fi module
This page is dedicated to resolving issues that arise with the Wi-Fi module. NICE IT4WIFI.
What to try if the Wi-Fi module isn’t working properly
If your device isn’t working properly, you can try the following steps (the steps aren’t in any particular order; this is simply a list of things you can try in different combinations):
- update the app
- update the Wi-Fi module firmware
- update the router firmware
- disconnect the router from power, wait a moment, then plug it back in
- disconnect the Wi-Fi module from power, wait a moment, then plug it back in
- restart the phone
- update the phone’s operating system
- improve the Wi-Fi signal (move the router or module, or add a Wi-Fi extender)
- allow the app to access the required features (location, storage)
- clear the app cache and data
- uninstall and reinstall the app
- reset the Wi-Fi settings on the Wi-Fi module
- perform a full reset of the Wi-Fi module
- restore the Wi-Fi module to factory settings
Resetting the NICE IT4WIFI Wi-Fi module
There are three ways to reset the NICE IT4WIFI Wi-Fi module:
- reset Wi-Fi settings, which deletes the Wi-Fi login credentials from the device
- full reset, which deletes all settings
- factory reset, if that doesn’t work full reset.
Resetting the Wi-Fi settings on the NICE IT4WIFI Wi-Fi module
This type of reset only removes your Wi-Fi network credentials from the Wi-Fi module.
- Press and hold the P button. When LED L2 starts flashing red rapidly (after about 3 seconds), release the button.
- The LED will flash for a short while. Once it stops, the Wi-Fi module will restart, LED L3 will turn solid green, and LED L2 will start flashing green to indicate that it’s ready to configure a new Wi-Fi network.
- You can open the app and configure the device again by following the instructions in section 4.2 (Android), or 4.3 (iPhone) in the NICE IT4WIFI manual.
Full reset of the NICE IT4WIFI Wi-Fi module configuration
A standard device reset that clears all configured values.
- Press and hold the P button. When all three LEDs, L1, L2, and L3, start flashing red (after about 10 seconds), release the button.
- Once the device has reset and the LEDs stop flashing, LED L3 will turn solid green and LED L2 will start flashing green to indicate that it’s ready for a new configuration.
- Remove the device from the app and add it again.
Factory reset
Use this reset only if the full reset cannot be completed correctly.
- Disconnect the Wi-Fi module from its power supply
- Press and hold the P button, then restore power (keep holding the button). LED L2 will then start flashing red rapidly (keep holding the button).
- When LED L2 stops flashing, release the button.
- The device will reset. Once the LEDs stop flashing, LED L3 will turn solid green and LED L2 will start flashing green to indicate that it’s ready for a new configuration.
- Remove the device from the app and add it again.
